We focus our attention on asset protection. While most insurance agencies stress their "low cost" coverage, Brown & Associates concentrates on developing the right coverage. We truly believe that the right coverage will always be the best value for our clients.

Not all insurance agencies are created equal. Brown & Associates is decidedly different in four ways:

1.	We call you back... the same day! If you have a question we will get you an answer - the correct answer. If it takes longer than we anticipate we'll call you and let you know why.
2.	We won't sacrifice the correct coverage for a lower premium.
3.	We will stay in touch. Prior to every policy renewal our staff will contact you and offer you the opportunity to ask questions about your coverage and/or schedule a policy review.
4.	We make "House Calls". If it is more convenient for you that we come to your home or office to conduct business, we will be there! Mobile computer technology has allowed us tremendous flexibility to be where you need us when you need us.

At Brown & Associates we understand the definition of service. We know that in order to keep your business we have to earn your business every day, phone call by phone call, transaction by transaction. We accept nothing less than "world-class" customer service.

Hadley K Brown
Agent/Owner

• Graduate of Susquehanna University in 1977 with a Bachelor of Arts Degree in Psychology
  
• 15 Years experience in insurance sales management and agency work
  
• Licensed in securities since 1987
  
• Hold the Life Underwriting Training Council Fellow designation
  
• Member of Lancaster Association of Insurance and Financial Advisors
  
• Member of Rotary Club of Lancaster South

Family:
Wife - Deidre A. Brown, Branch Manager / Fulton Bank at KMART Plaza
Daughter - Danika N. Brown, student at Reidenbaugh Elementary School

Hobbies:
Golf, running, weight training

Dawn Colton
Associate Agent

• 13 years experience in insurance sales and service
• Licensed in securities since 2000
• Responsible for managing the office at 1873 Lincoln Highway in Lancaster
• Specializes in designing personal property and casualty insurance plans for individuals and families

Family:
Husband - Doug
Son - Derek

Hobbies:
Music, gardening and crafts

Susie Hencmann
Customer Service Representative II

• 7 years experience in insurance sales and service
• Holds licenses in property/casualty and life & health insurance
• Specializes in personal property & casualty plans and small business insurance plans

Family:
Husband - Brian
Daughter - Stacy
Son - Sean

Hobbies:
Outdoor gardening and camping

Wanda Rivera
Customer Service Representative I

• 13 months experience in insurance service
• Specializes in assisting clients with billing and personal property/casualty claims
• Currently pursuing the PA Property/Casualty insurance license

Family:
Daughters - Francheska, Kiara, and Damayanti

Hobbies:
Reading, writing and music.